SAP Knowledge Base Article - Preview

2434315 - MRS: Avoid silence between prompts

Symptom

Image/Data is from SAP internal systems, sample data, or demo systems.  Any resemblance to real data is purely coincidental.

There is a short silence between Welcome and InQueue prompts and between every repeated InQueue prompt


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Environment

SAP Contact Center 7.0

Product

SAP Contact Center, on-premise edition 7.0

Keywords

MRS silence prompt avoid queue inbound call , KBA , CRM-CCI , Contact Center Infrastructure , How To

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