Symptom
Timeout Error While trying to Generate Compensation Plan Audit Activity.
Environment
SuccessFactors Compensation
Reproducing the Issue
Login As Admin -> admin center -> compensation -> action for all plans -> select template ->manage worksheets -> compensation plan activity audit ->Select Generate Report without any Date Range or within range of 3 months.
Cause
Currently System timeout is set to 3 minutes. So If Audit table has huge number of records for example in terms of 100,000 records then system will not be able to process them within 3 minutes and will timeout.
Resolution
In b1705, we are going to provide a job to process the audit export which can support a long running process.
So till release we would request you to query for data within small date range like for 3 days for data to be exported Successfully as a work around.
Note: This is applicable only for the instance which has huge number of audit activity records.
See Also
Enhancement Jira : CMP-14029
Keywords
-
timeout
- Audit
- Compensation
- activity