SAP Knowledge Base Article - Preview

2432555 - SYSFAIL Queue in SMQ12: Error 3 when reading from liveCache


You wish to transfer a return delivery to APO. In transaction SMQ2, a Queue gets stuck with status SYSFAIL. Message No. /SAPAPO/SALES504 “Error 3 when reading from liveCache” is raised.



  • SAP Supply Chain Management (SCM)
  • SAP Advanced Planning and Optimization (SCM-APO)
  • SAP Supply Chain Management global Available-to-Promise (SCM-APO-ATP)


SAP Supply Chain Management all versions ; SAP enhancement package for SAP Supply Chain Management all versions


Error 3 when reading from liveCache, return code = 41, /SAPAPO/SALES504, SMQ2, return delivery, APO, ECC, R/3, Stuck in ECC, SYSFAIL, CIF queue, SAP liveCache problem , KBA , SCM-APO-INT-SLS , Sales , SCM-APO-ATP , Global Available-to-Promise , Problem

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP ONE Support launchpad (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.