SAP Knowledge Base Article - Preview

2432350 - How to configure IT Service Management and Change Request Management reporting - Solution Manager 7.2

Symptom

  • How to configure IT Service Management Analytics?
  • How to configure Change Control Management Analytics?
  • How to configure IT Service and Change Management Dashboard?
  • How to setup reports?
  • How to activate extractors?
  • How to initialize extractors?
  • ITSM or ChaRM reporting Infocube has incorrect or inaccurate data. 
  • ITSM or ChaRM reporting query has incorrect or inaccurate data. 
  • Dashboard is showing errors--Cannot load tile:

Dashboard error Cannot load tile.png

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental


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Environment

SAP Solution Manager 7.2

Product

SAP Solution Manager 7.2

Keywords

SOLMAN, CHARM, ITSM, 0SPRLDATA, ITSM Analytics, Closed (SR207228RCBV7aA4), 0SPR_PR_COMPLETE_4W.Query, 0SPR_PR_COMPLETE_4W is unknown, 0SPR_<Type>_<Status>_4W,Query, 0SPR_<Type>_<Status>_4W is unknown AICCMSBI_SUPPORT_TOOL, no data, status interactions, found, fetch, no data in itsm reporting, Error loading template 0SPR_WT_IN_WORKING_EFFORT, Error loading template 0SPR_WT_IN_PROCESSING_TIME, Error loading template 0SPR_WT_IN_WORKLOAD, Error loading template 0SPR_WT_SLA_IRT_MPT, Error Loading template 0SPR_WT_TOTAL_TICKETS_CROSS , KBA , SV-SMG-SUP-REP , Reporting , How To

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