In Collection Management you need to enter additional options in field "Result of customer contact" (BDM_CCT_ATTR-CCT_RESULT)
SAP ERP 6.0
FSCM, Collection Management, Result of customer contact, BDM_CCT_ATTR-CCT_RESULT,Worklist, customer contact,UDMV_CCT_RESULT, Process receivable,UDM_GENWL,UDM_GENWL_BP,UDM_SUPERVISOR,UDM_SPECIALIST., KBA , FIN-FSCM-COL , Collections Management , How To
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