SAP Knowledge Base Article - Preview

2431305 - Placeholders For The Employee Data in Templates Not Working

Symptom

When creating a reply with a template in a Ticket, the placeholders for #Employeefirstname# and #Employeelastname# are not working.


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Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions

Keywords

KBA , LOD-CRM-SRP , Service Request Processing , How To

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