SAP Knowledge Base Article - Public

2430188 - While Accessing Manage Career Site Builder the System Redirects to the Home Page - Recruiting Marketing

Symptom

  • While accessing the Manage Career Site Builder from Admin Center, users will encounter behavior where the system will attempt to load Career Site Builder (CSB) but then they will be redirected to the BizX Home Page.
  • Users may also encounter being redirected to the BizX Home Page when trying to access Source tracker and Advanced Analytics.

Environment

SAP SuccessFactors Recruiting Marketing

Reproducing the Issue

  1. Access the Bizx instance
  2. Go to Admin Center
  3. Search for Manage Career Site Builder in the Tool search
  4. Click Manage Career Site Builder
  5. The system redirects the user to the Bizx Home Page

Cause

  • The user's e-mail address is mapped to another BizX user and the RMK system will not accept duplicate e-mail addresses. Due to this the user's data from BizX system is not synchronized to RMK system and hence the user cannot access Career Site Builder from Admin Center (BizX system);
  • There was an instance refresh and the Security Key in Provisioning wasn't restored properly.
  • The URLs are not filled in provisioning. Provisioning / Configure Recruiting Marketing Datacenter URL / RMK Portal URL and RMK Job Search URL were empty
  • The password set in RCM is not accepted on RMK

Resolution

In order to check the duplicated emails, refer to the steps below:

  1. User has to make sure that his/her e-mail address is not being used by other BizX users (can be checked by performing an Employee Export)
  2. Once the e-mail address is unique, when the Recruiter SSO runs next time his/her BizX data will be synchronized to the RMK system and he/she will be able to access Manage Career Site Builder from Admin Center.
  3. Check if the password of the recruiter follows the following format: 
    Passwords must match and be 8-20 characters in length, and must also contain:   
    - at least one alpha character
    - at least one number or special character   
    - no more than three repeating character
    - Underscore is not allowed is the email address


In case the issue persists, please open an incident and provide authorization to restore the Security Key.

Keywords

RMK, RCM, SF Successfactors Recruiting Marketing, redirects, reload, homepage , KBA , LOD-SF-RMK-CSB , Career Site Builder , LOD-SF-RCM-CSB , Career Site Builder , Problem

Product

SAP SuccessFactors Recruiting all versions