SAP Knowledge Base Article - Public

2430029 - Initiate Onboarding portlet/button missing in candidate's application - Recruiting Management


  • Initiate Onboarding Button is missing in RCM
  • I do not see Initiate Onboarding Button
  • Initiate Onboarding portlet is missing in Application

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


  • SAP SuccessFactors Recruiting Management
  • SAP SuccessFactors Onboarding


Possible causes:

  1. Onboarding permission is missing in Job Requisition template
  2. The operator with permission doesn't have any values in the (operator)Name, only has in the (operator)Team (Example: recruiterName is empty while the recruiterTeam is the only field with value)
  3. In Setup Onboarding Integration in Admin Center, under the Settings tab, there's a criteria on which job requisitions Onboarding is enable to
  4. The user doesn't have the permission in RBP to Initiate Onboarding


For the Cause 1:

  1. Get the job requisition XML (in provisioning: import/Export Job Req Template - > choose the correct req template, or you can do it from Manage Templates feature)
  2. How to choose the correct template if there is multiple template available?
    If you have the test candidate,
    1. Go to Recruiting -> Candidates -> Search by name
    2. Find Recruiter and Req id and proxy as the recruiter
    3. Go to Recruiting again
    4. Find the Req id and click on it
    5. Click on the “i” 
    6. From this you can get the job req template name
  1. In the Job requisition XML , search for “onboarding”. Check the feature-permission section:
    <feature-permission type="onboarding">
    <description><![CDATA[R can launch on-boarding emails during statuses with a Hired category  ]]></description>
    <status><![CDATA[Hired]]></status>  --->“Initiate Onboarding” button is available only when the status is at Hired status. If the Status is not 'Hired' then Initiate Onboarding button will not be visible.    </feature-permission>

For Cause 2:

If the feature is only permissioned for one operator, that is, the operator R (recruiterName and/or recruiterTeam), only this/these operators will be able to initiate the onboarding.

However, if the recruiterName is empty and the recruiterTeam is filled with an operator, the user in recruiterTeam might not be able to initiate the onboarding, and that is because the operatorTeam is dependent of the operatorName. So, to be able to initiate the onboarding, the recruiterName should be filled to validate the recruiterTeam users.

For Cause 3:

In case there is any criteria in the Settings section of Setup Onboarding Integration in Admin Center, the requisition will need to match that criteria in order for the button to show up. For example: insert a country criteria. So, only for job requisitions in the selected country it will be available the Initiate Onboarding button.


For the Cause 4:

As per the steps described in the Implementation Guide (SAP SuccessFactors Recruiting Implementation Guide: Initiating Onboarding of Candidates), one of the requirements is the user to have the RBP permission to Initiate Onboarding. Without this RBP permissions, they won't be able to see the Initiate Onboarding button.


recruiting, application, onboarding, initiate, initiate onboarding, portlet, missing button, missing initiate onboarding, missing button, button not available, can't see button, button missing for initiate onboarding. , KBA , LOD-SF-RCM-INT , Integration Center & Intelligent Services , LOD-SF-OBD-INT , Integrations with Onboarding , Problem


SAP SuccessFactors Onboarding all versions ; SAP SuccessFactors Recruiting all versions