SAP Knowledge Base Article - Preview

2429986 - Jobs and Reports generated on different timezones

Symptom

  • The Jobs and Reports in Production and Preview environments are being generated in different timezones
  • Some customers reported that their scheduled jobs have been affected, ie. a scheduled job looking for a file on customers SFTP 1 hour earlier than the customers expects
  • Timestamp in the application shows in a different timezone than server location timezone (for example in DC17)
  • Timestamp in the application shows UTC timezone
  • The chart on Usage Analytics is not using the same timezone of the user


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Environment

SAP SuccessFactors HXM Suite

Product

SAP SuccessFactors Compensation all versions ; SAP SuccessFactors Employee Central all versions ; SAP SuccessFactors HXM Suite all versions ; SAP SuccessFactors Learning all versions ; SAP SuccessFactors Onboarding all versions ; SAP SuccessFactors Performance & Goals all versions ; SAP SuccessFactors Recruiting all versions ; SAP SuccessFactors Workforce Analytics all versions ; SAP SuccessFactors Workforce Planning all versions

Keywords

usage, analytics, timezone, time, zone, monsoon, infrastructure, UTC, GMT , KBA , LOD-SF-PLT , Platform Foundational Capabilities , LOD-SF-EC , Employee Central , LOD-SF-LMS , Learning Management System , LOD-SF-ANA , Analytics & Reporting (Ad Hoc, YouCalc, ORD) , LOD-SF-RCM , Recruiting Management , LOD-SF-EP , Employee Profile , LOD-SF-OBD , Onboarding , LOD-SF-PM , Performance Management , LOD-SF-CMP , Compensation Management , LOD-SF-RMK , Recruiting Marketing , LOD-SF-WFA , Workforce Analytics & Planning , Problem

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