SAP Knowledge Base Article - Public

2429432 - Connector error: Problem retrieving files from FTP - checksum failed

Symptom

Connector results in failure with the following message. Please note the bulk of the error message has been removed for operational reasons but the main error message is:

com.plateausystems.connector.api.ConnectorException: com.plateausystems.connector.api.ConnectorException: Problem retrieving files from FTP - checksum failed

Caused by: com.plateausystems.connector.api.ConnectorException: Problem retrieving files from FTP - checksum failed

Environment

SAP SuccessFactors Learning

SAP SuccessFactors HXM Suite

Cause

The Connector URL SFTP configuration is the old SFTP URL.

OLD: SFTP[number].SUCCESSFACTORS.COM e.g. SFTP8.SUCCESSFACTORS.COM

NEW: SFTP[number].SAPSF.COM e.g. SFTP8.SAPSF.COM

Resolution

The SFTP URL needs to be changed in the Connector Configuration file under:

  1. Navigate to System Administration > Configuration> System Configuration> CONNECTORS
  2. Search for the line connector.ftp.server
  3. Change the URL
  4. Click Apply Changes

If you are using either User Connector - SF or Competency Connector - SF then please contact your Implementation Partner or the Customer Support team via an incident and ask them to check the SFTP URL in the BizX Backend Job Configuration (Provisioning).

Please keep in mind that old SFTPs from DC2, DC4, DC10 and DC12 still didn't have the URL changed, so if the issue happens, it needs to be checked by Customer Support via an incident.

Keywords

checksum failed, Problem retrieving files from FTP, User Connector - SF, Competency Connector - SF , KBA , LOD-SF-LMS-CON , Connectors , LOD-SF-LMS , Learning Management System , Problem

Product

SAP SuccessFactors Learning all versions