Users have reported that that their profile pictures are not being shown in SAP Jam
Reproducing the Issue
Profile pictures from SuccessFactors are not displaying for users in SAP Jam
Please check that the option "Allow Users to Upload a Custom Profile Image" is NOT enabled in SAP Jam > Admin > Product Setup - Features
If this option is enabled, this will result in pictures not being retrieved from BizX. It will also allow users to upload a custom profile picture in SAP Jam.
If the Company Admin has checked the above settings, confirmed that the option is not enabled, and users' profile pictures are still not being retrieved from SuccessFactors, please note the following:
Users will need to log into SAP Jam at least once before their profile picture will be synced across to SAP Jam from SuccessFactors. Once they have logged in, the photo will be synced across.
KBA , LOD-SF-JAM , SAP Jam , Problem