SAP Knowledge Base Article - Public

2429412 - Profile pictures from SuccessFactors/BizX are not shown in SAP Jam

Symptom

Users have reported that that their profile pictures are not being shown in SAP Jam

Environment

SAP Jam

Reproducing the Issue

Profile pictures from SuccessFactors are not displaying for users in SAP Jam

Resolution

Please check that the option "Allow Users to Upload a Custom Profile Image" is NOT enabled in SAP Jam > Admin > Product Setup - Features

If this option is enabled, this will result in pictures not being retrieved from BizX. It will also allow users to upload a custom profile picture in SAP Jam.

 

If the Company Admin has checked the above settings, confirmed that the option is not enabled, and users' profile pictures are still not being retrieved from SuccessFactors, please note the following:

 

Users will need to log into SAP Jam at least once before their profile picture will be synced across to SAP Jam from SuccessFactors. Once they have logged in, the photo will be synced across.

Keywords

KBA , LOD-SF-JAM , SAP Jam , Problem

Product

SAP Jam Collaboration all versions