SAP Knowledge Base Article - Public

2429021 - Outlook Signature not added in Reply option of email to a Service Ticket


Outlook signature does not add by default when you reply the E-mail from Service ticket.

Reproducing the Issue

Goto Service Work Center--> Tickets View

Open any ticket under Overview tab.

Click Reply option (Microsoft Outlook enabled)


Service Ticket.jpg



Signature will not be embedded by default



If we pass the email body, then Outlook does not add the signature automatically.

This is a limitation from the Outlook side


Use Insert->Signature option in the email window manaully from Outlook in such scenarios.


KBA , SRD-FIN-ACR , Receivables , Product Enhancement


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