SAP Knowledge Base Article - Public

2428970 - Mobile server timeout when trying to register a new mobile device in an instance

Symptom

An error was identified by Support when trying to register a new mobile device in an instance. The error displayed is

"Mobile Server Timeout- An application error occurred. Please try again later, or notify Support if the issue keeps occurring [10-500]".

mobile_server_time_out.png

 Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP SuccessFactors Learning

Reproducing the Issue

  1. Logon to Bizx
  2. Go to Options > Mobile > Manage devices
  3. On the mobile device: generate an activation code
  4. In Bizx: enter the activation code and the device name
  5. Click SAVE
  6. The error is displayed

Resolution

A solution was found regarding this issue and it was implemented in customer's instances through a patch on February 25th 2017.

The resolution was tested with several customers and the issue could not be replicated.

If you experience this issue again, please contact the Support to let them know about it.

Keywords

time out; add; Ipad; Iphone; Android; tablet; phone; Mobile Server Timeout - An application error occured; [10-500]; , KBA , LOD-SF-LMS-MOB , Mobile Application Issues Only , LOD-SF-LMS , Learning Management System , LOD-SF-PLT , Platform Foundational Capabilities , Problem

Product

SAP SuccessFactors HCM Core 1611 ; SAP SuccessFactors Learning 1611