2426344 - Can customers supported by VAR partner create and view incidents? - SAP ONE Support Launchpad

• How are incidents handled when partner has a block on installation?
• Search for incidents
• Search for messages
• Issues finding old incidents
• How to view closed incidents 
• How to search for confirmed incidents
• How to view all my of company's incidents
• End User customer cannot edit incidents for blocked installations
• End User customer can view incidents for blocked installations
• End User customer cannot create incidents for blocked installations
• Incident handling during Go-live with Solution Manager for VAR
• End User customer (supported by partner) cannot create new incidents
• How can end user customers search for incidents supported by partner?
• Partner is using the VAR service desk Go-Live feature to block incident creating for end user customer
• Can End User customer view incidents in Launchpad when VAR-d Partner has a block on the installations?

• SAP ONE Support Launchpad
• Incident Management

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