SAP Knowledge Base Article - Public

2426083 - Onboarding WQ task assigned to random users instead of Client Admin

Symptom

  • At the New Employee step the New Hire is being assigned to the Hiring Manager and not Client Admin.
  • In this context the organization has no PHV Step and the NES step is the first one when the activity is created.
  • For security reasons this company want the employee, at the NES to be assigned to the admin user and not to the Hiring Manager.

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Login to the instance
  2. Go to Onboarding - Settings - Manage Users and Import the XML with new Employee
  3. Go back to WQ and you see that the employee is assigned to Hiring Manager and not to Client Admin.

Cause

  • Customer does not have filter defined in SuperAdmin stating that employee should be assigned to Client Admin.
  • If customer had PHV status by default employees at NES status would be assigned to Client Admin as per 2302331
  • In this case they have to define the key.

Resolution

  1. If you have access to Super Admin please follow these steps below to fix.  If you do not have access to Super Admin please open a ticket for one of our Cloud Product Support Engineers to  resolve this issue for you.
  2. Go to Super Admin and find your account
  3. Select  Processes
    Select Process.png
  4. Select New Employee Step
    Select Step.png
  5. Select Assign Option
    Assign Options.png
  6. Set up the filter
    View assign option.png

See Also

2302331 How to Assign Onboarding Activity to Candidate in New Employee Step

Keywords

Assign Option, NES Step, Assigned to Hiring Manager, Default assignee , KBA , LOD-SF-OBD-ADM , Admin Tools, Settings, Permissions , Problem

Product

SAP SuccessFactors Onboarding 1608