SAP Knowledge Base Article - Public

2425635 - Cancellation Reason dropdown not available in the Registration Assistant

Symptom

The Cancellation Reason dropdown box is not available to be selected.

Environment

SAP SuccessFactors Learning

Reproducing the Issue

  1. While navigating in the LMS Admin side, click Learning
  2. Click Tools > Registration Assistant > Withdraw Users
  3. After inserting the Scheduled Offering ID, the Cancellation Reason dropdown is not available.

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Cause

The Cancellation Reason is active under References > Learning > Cancellation Reason, however, this is inactive in the Scheduled Offering level.

Resolution

  1. In the Learning Admin side, navigate to Learning > Scheduled Offerings
  2. Search for the desired Scheduled Offering and edit it
  3. Click "View All"
  4. Set "Yes" on "Enable Cancellation Reason" box
  5. Click "Save" button.

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After applying this configuration, it is possible to see the Cancellation Reason dropdown box by following these steps:

  1. Learning > Tools > Registration Assistant
  2. Withdraw Users.
  3. After inserting the Scheduled Offering ID, the Cancellation Reason dropdown is available.

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See Also

2074292 - How to withdraw registered users from Scheduled Offering and remove learning items from User learning plan using Registration Assistant Tool

2318853 - Cancellation reason available for the user when Withdrawing from the Schedule offering - LMS

2341698 - How to enable cancellation reasons on the User side when withdrawing from courses

Keywords

cancellation, reason, dropdown, registration, assistant, withdraw, user, scheduled, offering, admin , KBA , LOD-SF-LMS , Learning Management System , LOD-SF-LMS-ADM , System Admin, Global Variables, References , LOD-SF-LMS-SCH , Scheduled Offerings , Problem

Product

SAP SuccessFactors Learning all versions