SAP Knowledge Base Article - Public

2425635 - Cancellation Reason dropdown not available in the Registration Assistant

Symptom

The Cancellation Reason dropdown box is not available to be selected.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP SuccessFactors Learning

Reproducing the Issue

  1. While navigating in the LMS Admin side, click Learning
  2. Click Tools > Registration Assistant > Withdraw Users
  3. After inserting the Scheduled Offering ID, the Cancellation Reason dropdown is not available.

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Cause

The Cancellation Reason is active under References > Learning > Cancellation Reason, however, this is inactive in the Scheduled Offering level.

Resolution

  1. In the Learning Admin side, navigate to Learning > Scheduled Offerings
  2. Search for the desired Scheduled Offering and edit it
  3. Click "View All"
  4. Set "Yes" on "Enable Cancellation Reason" box
  5. Click "Save" button.

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After applying this configuration, it is possible to see the Cancellation Reason dropdown box by following these steps:

  1. Learning > Tools > Registration Assistant
  2. Withdraw Users.
  3. After inserting the Scheduled Offering ID, the Cancellation Reason dropdown is available.

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See Also

Keywords

cancellation, reason, dropdown, registration, assistant, withdraw, user, scheduled, offering, admin , KBA , LOD-SF-LMS , Learning Management System , LOD-SF-LMS-ADM , System Admin, Global Variables, References , LOD-SF-LMS-SCH , Scheduled Offerings , Problem

Product

SAP SuccessFactors Learning all versions