SAP Knowledge Base Article - Public

2425334 - Unable To Delete Mobile Users After Refresh

Symptom

  • Old mobile user records in target instance cannot be removed after refresh
  • You can activate the same user record to mobile but still cannot remove/deactivate the old record post refresh.

Environment

  • BizX Platform
  • Mobile Application

Reproducing the Issue

  • After refresh, go to deactivate/remove old mobile user records
  • there will be no option to edit or remove them 

Cause

  • This is expected behavior.
  • If users 1,2 & 3 have activated in company A, they can be deactivated in company A
  • But after the users are activated in company A, and a refresh from company A to company B occurs, you cannot deactivate users 1, 2 & 3 in Company B who had been originally activated using company A.

Resolution

  • Currently this is expected behavior and old records cannot be removed
  • It's possible to set up a new connection using the same user with another device, but once activated it's still not possible to remove the old connection.

Keywords

  • Mobile
  • Refresh
  • Remove users
  • Deactivate Mobile Users
, KBA , LOD-SF-PLT-ADM , Admin , LOD-SF-PLT-REF , Instance Refresh , LOD-SF-FWK-MOB , Mobile Application , Problem

Product

SAP SuccessFactors HXM Core all versions