SAP Knowledge Base Article - Public

2422997 - Using Direct Links with SSO in an Integrated Instance - LMS

Symptom

  • Learning admin has created a direct link to the LMS for learning users to use to direclty access various pages in the LMS
  • When attempting to use the direct link, users are not brought to the expected page in the LMS
  • SSO users are brought to a BizX log on page, incorrectly
  • After login, users are logged to the wrong instance and redirect to BizX homepage

Environment

  • SAP SuccessFactors Learning
  • SAP SuccessFactors HXM Suite

Reproducing the Issue

  1. Admin creates a direct link via System Administration > System Management Tools > Generate Direct Link
  2. Select the Direct Link Type from the dropdown menu
  3. Select the URL radio button for Link Output Format
  4. Click on Display Link button
  • The URL provided should have been created with the BizX URL for the related BizX instance which the LMS is integrated with.
  • Previously, some configuration steps involved manual steps such as encoding the URL and entering the SPID.
  • Note: This is not required or applicable for integrated Learning instances.

Resolution

  • With integrated LMS instances, no manual steps are required.
  • Once the URL has been generated in the Direct Link tool, it can be used in notifications, shortcuts, etc.

Note: End users might face issues if the SSO settings are incorrect in Provisioning. Please consult with your Integration Partner.

  • On SSO settings, it's needed to setup the URL on field "Please enter the URL for Deeplink IDP Login redirect:" with the SSO provider URL and the company ID of the correct instance.
  • If the wrong Company ID is used it will open another instance or fail (if ID does not exist).

In Addition:

  • If SSO is not enabled it will redirect to the Learning Home Page.
  • If SSO is enabled, but the user is not logged in, then they'll be redirected to the BizX login page.
  • Irrespective, if SSO is enabled or not, once a user is logged in the the link will work.

Keywords

SF success factors LMS biz x PLT platform single sign on redirect re-direct log on logon deeplink deep directlink kal kac , KBA , LOD-SF-LMS-INT , Integrations with BizX , LOD-SF-PLT-SEL , SSO Errors & Logs , How To

Product

SAP SuccessFactors HXM Suite all versions ; SAP SuccessFactors Learning all versions