SAP Knowledge Base Article - Public

2422611 - Unable to Export SAP Jam Group as Zip - Why?

Symptom

Unable to Export Group as Zip - Why?

Resolution

How to resolve:

 - It could be that the customer's proxy server has a limit on the the download size. Please check whether the sane file can be downloaded outside the company network. If yes, please check the customer's proxy server setup.

 - If the export is interrupted / stops > We have added code to let the browser resume the download  It may or may not work because it is likely to be the proxy settings. Under this assumption, the customer may have to manually resume the download at the 100MB, 200MB, 300MB... mark (see screenshot)

 

Resume.png

 

 

In summary: The customer needs to manually resume the downloads if their network proxy interrupts large downloads. As noted, a better solution would be the IT department changing their settings to allow larger downloads so as not to obstruct their employees' work.

 

 

Keywords

Unable to Export SAP Jam Group as Zip Proxy Settings , KBA , LOD-SF-JAM-GRP , Group Issues , How To

Product

SAP Jam Collaboration all versions