2422028 - Form gets saved in txt format when downloaded in pdf.

Symptom

While saving the PM form in PDF Format in Chrome Browser, it gets saved as .txt instead of .pdf.

Environment

Performance Management

Browser: Chrome

Reproducing the Issue

1. Login into Successfactors application in Chrome Browser> Performance

2. Open a form> Click on "Print to pdf or html icon"> Select pdf. Show form> Click on "save" icon.

3. Note that the form gets saved in .txt format in your system rather than .pdf format

Cause

Chrome's built-in PDF viewer is not working as expected. It's a common issue discussed in google forum https://productforums.google.com/forum/#!topic/chrome/qdsluD3m8IE. There is no issue at PM code level.

It was working earlier but not now because of the browser and build-in plugins upgrade.

You can choose one from the below workarounds:

Way one:

1. Type "about:plugins" in the address bar (without the quotes)
2. Hit Enter.
3. Click on details (near the top right)
4. Disable "Chrome PDF Viewer" and enable the Adobe one.(See attached "disable&enable.PNG")

Way two (for the customers who DO NOT want to disable Chrome PDF Viewer and insist using Chrome):

After clicking Show PDF, in the preview page,click "Print" instead of "Download". And then click "Change" button. Click "Save as PDF". The pdf format instead of txt can be saved. So you get the functions both preview and save as PDF.

Resolution

Until the issue gets resolved, the following workarounds can be used:

You can choose one from the below workarounds:

First Workaround:

1. Type "about:plugins" in the address bar (without the quotes)
2. Hit Enter.
3. Click on details (near the top right)
4. Disable "Chrome PDF Viewer" and enable the Adobe one.

Second Workaround:

(for the customers who DO NOT want to disable Chrome PDF Viewer and insist using Chrome):

Keywords

KBA , LOD-SF-PM , Performance Management , Problem

Product

SAP SuccessFactors HXM Core all versions