- The following error appears while trying to create a Live Data connection to the SAP Cloud Platform (HANA database):
"The remote server could not be found. Please check that the Live Data connection details are correct."
- Issue is only reproducible using URL type: https://epmprod<InstanceNum><Account>.hana.ondemand.com/t/<TenantNumber>
- Using simplified URL works: https://<Company>.<Region>.sapbusinessobjects.cloud
- SAP Analytics Cloud 2016.24.03
- SAP HANA Cloud Platform
Reproducing the Issue
- Login to SAP Analytics Cloud with the URL type: https://epmprod<InstanceNum><Account>.hana.ondemand.com/t/<TenantNumber>
- Create a new Live Data Connection.
- Enter the connection details:
- Connection Type: SAP HANA Cloud Platform
- System Type: HANA
- SAP HANA Cloud Platform Account: <Your HCP Account>
- Database Name: <Your HCP Database Name>
- Landscape Host: <The Landscape host of the HCP Account>
- User name: <HCP USER having "sap.bc.ina.service.v2.userRole::INA_USER" Role>
- Password: <Password for the above user>
The URL with the tenant number defined is deprecated / no longer used.
Use the public (new) URL to logon to the system: https://<Company>.<Region>.sapbusinessobjects.cloud
- SAP BusinessObjects Cloud “Simple URL + HCP access” system upgrade – Instructions for admins
- Help resources
- Help portal
- SAP Community ( Questions & Answers / Direct Link to Create Question / Blogs )
- SAP community wiki
- Ideaplace forum ( for enhancement requests & new features )
- Video tutorials
- Videos by topic areas: ( Overview, What's New, Models and Connections, Stories, SAP Digital Boardroom, Planning, Predictive, Collaboration, Administration )
- Training events
- Past event recordings
- New user handbook
- How to connect to on-premise data
- Introducing SAP BusinessObjects Cloud: BI and Planning (SAP Press book)
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