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2420897 - Cannot click tiles on Fiori Launchpad when the Fiori iview is used on Portal due to red unavailable cursor

Symptom

  • It is not possible to click on any Fiori tiles or UI5 applications when a Fiori or UI5 iview is used within Enterprise Portal
  • The screen will either be blank or white, or will render but cannot interact with the application
  • You may see the message below in the web browser developer tools F12 Console tab:
    "Reached timeout of XXXXms waiting for a response from parent window -  sap/ui/security/FrameOptions"
  • The mouse blocked (unavailable) cursor is displayed, as shown below (the cursor may appear with slightly different formatting based on Operating System and/or Web Browser):
    flp-cursor-issue.png
  • The reason for this behaviour is due to the Clickjacking protection mechanism

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."


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Environment

  • SAP NetWeaver Application Server for Java 7.3x and higher releases
  • Enterprise Portal

Product

SAP NetWeaver 7.3 ; SAP NetWeaver 7.4 ; SAP NetWeaver 7.5 ; SAP enhancement package 1 for SAP NetWeaver 7.3

Keywords

Enterprise Portal 7.30, EP 7.30, Enterprise Portal 7.31, EP 7.31, Enterprise Portal 7.40, EP 7.4, Enterprise Portal 7.50, EP 7.5, notallowed, not-allowed, blocked, blocking, z-index, lockDiv, clickjacking, x-frame-options, uics, whitelist, service, parentOrigin, white screen, cannot click, interact, disabled, flp, FES, front, end, server, web dynpro, abap, java, click, jacking, jack, Uncaught Error: Clickjacking protection prevented the Fiori Launchpad to load in a frame, blank, white screen, red, cross, stop, icon, prevent, preventing, block, cursor, mouse, pointer, arrow, blocking, interacting, interation, interactions, interactive, attempt, attempts,  redcross, red-cross, availability, unavailable , KBA , EP-PIN-AI , Application Integration , BC-WD-ABA , Web Dynpro ABAP , BC-WD-JAV , Java , CA-UI2-INT-FE , Please use CA-FLP-FE-COR , EP-PIN-NAV-FFP , Fiori Framework Page , Problem

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