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2420897 - Cannot click tiles on Fiori Launchpad when the Fiori iview is used on Portal due to red unavailable cursor


  • It is not possible to click on any Fiori tiles or UI5 applications when a Fiori or UI5 iview is used within Enterprise Portal
  • The screen will either be blank or white, or will render but cannot interact with the application
  • You may see the message below in the web browser developer tools F12 Console tab:
    "Reached timeout of XXXXms waiting for a response from parent window -  sap/ui/security/FrameOptions"
  • The mouse blocked (unavailable) cursor is displayed, as shown below (the cursor may appear with slightly different formatting based on Operating System and/or Web Browser):
  • The reason for this behaviour is due to the Clickjacking protection mechanism

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."



  • SAP NetWeaver Application Server for Java 7.3x and higher releases
  • Enterprise Portal


SAP NetWeaver 7.3 ; SAP NetWeaver 7.4 ; SAP NetWeaver 7.5 ; SAP enhancement package 1 for SAP NetWeaver 7.3


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