SAP Knowledge Base Article - Public

2420220 - eSignature Notification received when PIN fails


Electronic Signature (eSig) PIN fails and user receives a notification of failure via Email

This KBA covers the following information:

  • What triggers this notification?
  • What template is used to control this message?
  • Is there a way to disable the notification?


  • SAP SuccessFactors
  • Learning Management System (LMS)

Reproducing the Issue

User receives a notification similar to:

  • This is an automated message from SuccessFactors Learning. 
  • Please do not respond. 
  • An electronic signature validation failed during an attempt to record a Learning Event. The failure details follow: 
    • Login user ID: User12345
    • Login user Full name: User, Test
    • Date: 20/Jan/2017 09:30 AM America/New York


This is the expected behavior if eSignature options are enabled


What triggers this notification?

  • This notification is triggered when a PIN is required to Record a Learning Event and the PIN entered fails

What template is used to control this message?

  • The ESigPinFailedNotification Template contains the message that is sent
  • You can use the ESigPinFailedNotification template to customize the message that an administrator receives when a user cannot record a learning event because his or her PIN fails
  • This can be modified as needed:
    1. Login as Learning Admin
    2. Navigate to System Admin > Configuration > Notification Templates
    3. Search for Template ID = ESigPinFailedNotification
    4. Modify the Body and Subject of the notification as needed
    5. More Information on modifying Notification Templates: KBA 2330530

Is there a way to disable the notification?

  • There is not a way to suppress the notification if Electronic Signatures are enabled
    • Electronic Signature Settings are found in System Admin > Configuration > Global Variables
  • If a change in behavior is needed, please submit an Learning Enhancement Request


SF SuccessFactors Success Factors Learning Management System LMS esig electronic sig signature PIN e-sig e-signature fail notification ESigPinFailedNotification disable enable suppress stop turn shut off , KBA , LOD-SF-LMS-NOT , Notifications , Problem


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