SAP Knowledge Base Article - Public

2418513 - It seems your profile is not configured for this system message after logging into SAP Analytics Cloud

Symptom

Try to log on to SAP Analytics Cloud (SAC) using the default SAP Cloud Identity identity provider (IdP) log on screen (https://cloudanalytics.accounts.ondemand.com) and the following error occurs:

  • It seems your profile is not configured for this system.
  • Please contact your system administrator, or end this session and try again later.

Error1.jpg

Environment

  • SAP Analytics Cloud (Enterprise)

Cause

There is an incorrect mapping between the e-mail and the SAC system used to logon to the system.

Resolution

  • Make sure the user with that e-mail address is configured in the system.
  • The user account may have been deactivated because the password expired. Use the "forgot password"  option to reset password in this case.
  • If the issue was tested with multiple browsers, the web browser cache was cleared, and using the e-mail received from SAP to logon to the system (rather than shortcut or similar) was tested, log an incident with SAP Support using the component LOD-ANA-BI-AUT to correct this issue.
  • If you are using an SAC embedded system (not Enterprise), please see article: 2879612 - Users are unable to use the embedded SAP Analytics Cloud (eSAC) in various line of business applications such as SAP S/4HANA Cloud.

See Also

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              Keywords

              EPM, SAP Cloud for Planning, sc4p, c4p, cforp, cloudforplanning, Cloud for Planning, EPM-ODS, Cloud for Analytics, C4P, Cloud4Analytics, CloudforAnalytics, Cloud 4 Planning, HCP, C4A, BOC, SAPBusinessObjectsCloud, BusinessObjectsCloud, BOBJ, BOBJcloud, BOCloud., BICloud, BO Cloud, connecting, conecting, conectando, conexão, modelo, email, Analytics cloud "It seems your profile is not configured for this system", fail whale, fail whale” error message , KBA , profile , boc , sad orca , new user cannog logon to sac account , user can't access the environment , we created a new user on our sac , LOD-ANA-AUT , SAC Authentication / Login , LOD-ANA-BI , Business Intelligence Functionality, Analytic Models , LOD-ANA-PL , Planning , LOD-ANA-BR , SAC Boardroom , LOD-ANA-PR , SAC Predicitive , Problem

              Product

              SAP Analytics Cloud 1.0