Try to log on to SAP Analytics Cloud (SAC) using the default SAP Cloud Identity identity provider (IdP) log on screen (https://cloudanalytics.accounts.ondemand.com) and the following error occurs:
- It seems your profile is not configured for this system.
- Please contact your system administrator, or end this session and try again later.
- SAP Analytics Cloud (Enterprise)
There is an incorrect mapping between the e-mail and the SAC system used to logon to the system.
- Make sure the user with that e-mail address is configured in the system.
- The user account may have been deactivated because the password expired. Use the "forgot password" option to reset password in this case.
- If the issue was tested with multiple browsers, the web browser cache was cleared, and using the e-mail received from SAP to logon to the system (rather than shortcut or similar) was tested, log an incident with SAP Support using the component LOD-ANA-AUT to correct this issue.
- If you are using an SAC embedded system (not Enterprise), please see article: 2879612 - Users are unable to use the embedded SAP Analytics Cloud (eSAC) in various line of business applications such as SAP S/4HANA Cloud.
- 2590044 - Newly created users cannot logon to SAP Analytics Cloud using the default Identity Provider
- 2824009 - Some users get the error "It seems you profile is not configured for this system" when logging into SAP Analytics Cloud configured with Custom SAML Authentication
- 2569847 - Where can you find SAC user assistance (help) to use, configure, and operate it more effectively?
- Have a question? Ask it here and let our amazing SAP community help! Or reply and share your knowledge!
- 2487011 - What information do I need to provide when opening an incident for SAP Analytics Cloud?
- SAP Analytics Cloud > Learning > Guided Playlists
- SAP Analytics Cloud > Learning > Guided Playlists > Getting Support
- Need More Help? Contact Support or visit the solution finder today!
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