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2417932 - 500 Failed to sign the SAP Cloud Connector certificate for account. Verify configuration and proxy settings

Symptom

Adding a new subaccount to SAP Cloud Connector fails with one of the following messages:

  • 500 Host <Region Host> unknown (check your network and proxy settings)
  • ljs_trace.log shows "Caused by: org.apache.http.conn.ConnectTimeoutException: Connect to connectivitycertsigning.cf.eu10.hana.ondemand.com:443"
    KBA2417932-02DefineSubaccount500.png

  • "417 Could not download configuration file" with the auto-configuration script enabled usually in port 8083
    KBA2417932-03DefineSubaccount417.png


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Environment

  • SAP Analytics Cloud
  • SAP Cloud Connector

Product

SAP Analytics Cloud 1.0 ; SAP Cloud Platform Connectivity 2.0

Keywords

EPM, SAP Cloud for Planning, sc4p, c4p, cforp, cloudforplanning, Hana Cloud for Planning, EPM-ODS, Cloud for Analytics, C4P, Cloud4Analytics, CloudforAnalytics, Cloud 4 Planning, HCP, C4A, BOC, SAPBusinessObjectsCloud, BusinessObjectsCloud, BOBJ, BOBJcloud, BOCloud., BICloud, BO Cloud, SAC, proxy, http, https, host, port, user, password, 401, 302, 500, 417 , KBA , BC-MID-SCC , SAP Cloud Connector On-Demand/On-Premise Connectivity , LOD-ANA-BI , Business Intelligence Functionality, Analytic Models , LOD-ANA-PL , Planning , LOD-ANA-BR , SAC Boardroom , LOD-ANA-PR , SAC Predicitive , Problem

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