SAP Knowledge Base Article - Preview

2417895 - SOLMAN_SETUP activities fails with error 'Error while calling Diagnostics setup web service' - Authentication failed


The activities of the SAP Solution Manager Configuration workcenter (SOLMAN_SETUP), for example 'Diagnostics Agents Authentication'  fails with the following error:

Error while calling Diagnostics setup web service; check SAP Note 1822831

The details of the error shows message:

CX_AI_SOAP_FAULT : SoapFaultCode:5  Authentication failed. For details see log entry logID=<xxxx>in security log.

The picture below describes the issue:




  • SAP Solution Manager 7.2
  • SAP Solution Manager Diagnostics


SAP Solution Manager 7.2


KBA , SV-SMG-INS-DIA , Configuration of Root Cause Analysis related infrastructure , Problem

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