SAP Knowledge Base Article - Public

2417874 - Unable to upload image in QuickGuide

Symptom

While navigating in the Home page > My QuickGuides > click any QuickGuide > Add a Photo, it is not possible to upload an image.

The following popup comes with this error:

1.jpg

Environment

SAP SuccessFactors Learning

Reproducing the Issue

Navigating in the Home page, click:

  1. My QuickGuides >
  2. Click any QuickGuide >
  3. Add a Photo.

Cause

The list of file extensions supported by QuickGuide is not configured in the Learning Admin side.

2.jpg

Resolution

Navigating in the Admin side, click:

  1. System Admin >
  2. Configuration >
  3. System Configuration >
  4. User Generated Content >
  5. Add the desired image formats after the "=", separating them with a ";".

3.jpg

See Also

2184238 - Quick Guides activation pre requisites

2341366 - Can't publish QuickGuide in LMS

Keywords

QuickGuide, upload, image, file, extension , KBA , LOD-SF-LMS-COR , LMS Core - Items, Catalog, Curricula , LOD-SF-LMS , Learning Management System , LOD-SF-LMS-ADM , System Admin, Global Variables, References , Problem

Product

SAP SuccessFactors Learning all versions