You are not Able to Add Address line 1 and 2 in Ticket Screen.
Reproducing the Issue
Go to Customers Work center.
Go to Accounts View
- Edit any Account
- Go to Address Tab
Here you will be able to add Address Line 1 and Address Line 2
Go to Service Work center.
Go to Tickets View
- Edit any Tickets
You cannot add Address Line 1 and Address Line 2.
This is standard behavior. Address 1 and Address 2 are not part of standard Ticket fields, however any address maintained in the customer can also be seen in the Involved Parties facet in Ticket UI.
KBA , LOD-CRM-SRP , Service Request Processing , How To