SAP Knowledge Base Article - Public

2416382 - SCORM 2004 content completing if user closes the course screen before it loads completely

Symptom

SCORM 2004 (2nd or 4th edition) is sending completion upon closing out of the course content before it has fully loaded. The item has been marked as complete without the user taking the content.

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Environment

SAP SuccessFactors Learning Management System (LMS)

Reproducing the Issue

  1. Launch the course.
  2. Before it loads completely (when you see a message like "Please wait: establishing an iContent Session..." or "Please wait until Navigation Request is processed..."), close the course using the browser "X".

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  1. As soon as the content window is closed, the LMS will return to the content structure page and it will show the item as completed.

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Cause

The completion is set by the LMS Sequencing Engine

Resolution

This issue can be controlled in the content manifest file using the rules below:

  • Set Completion Set By Content and Object Set by Content to ‘True’

When DeliveryControls “CompletionSetbyContent” and “ObjectiveSetbyContent” are set to ‘false’, the SCORM 2004 standard assumes that the content is non-communicating.  SuccessFactors Learning will mark the content complete on launch.

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Please work with your Content Vendor to update this information on the content. Please see the Delivering Structure Content guide for more information on Content Standards for SuccessFactors Learning Management System.

Keywords

SCORM 2004 2nd 4th completion issue item course close exit loads load complete content sf lms successfactors vendor , KBA , LOD-SF-LMS-CNT , Content , Problem

Product

SAP SuccessFactors Learning all versions