SAP Knowledge Base Article - Public

2416059 - Connector Error - Problem connecting to SFTP Server. Please check your FTP Connection Settings

Symptom

Connector did not execute as expected and the following error is reported:


Problem connecting to SFTP Server. Please check your FTP Connection Settings. Note: "com.jcraft.jsch.JSchException: Auth fail" doesn't always indicate issue with authentication. It could be caused for other reasons such as the connection timing out.

Environment

SAP SuccessFactors Learning

SAP SuccessFactors HXM Suite

Cause

There are, or were, specific configuration missing from FTP connection

Resolution

You need to review the configuration of the ftp connection

  1. Navigate to System Administration > Configuration > System Configuration
  2. Select CONNECTORS configuration and review the below properties:

    connector.ftp.server=
    connector.ftp.port=22
    connector.ftp.userID=
    connector.ftp.password=

You need to ensure that the properties configured here will enable the connector to connect and fetch the files from the ftp folder specified

Details of each property is as:

connector.ftp.server - this is your sftp url
connector.ftp.userID - this is login username for sftp
connector.ftp.password - this is the password for the sftp username.

Note - once you put the password in the property and then hit apply changes the password will be encrypted.

See Also

Please review KBA 2318341 and section 4 for additional information related to sftp configuration

Keywords

Connector not processing records, connector failing, connector authentication error, Problem connecting to SFTP Server, Please check your FTP Connection Settings, Auth fail, timing out. , KBA , LOD-SF-LMS-CON , Connectors , Problem

Product

SAP SuccessFactors Learning all versions