SAP Knowledge Base Article - Public

2416059 - Connector not procesing in LMS - failing with error - Problem connecting to SFTP Server. Please check your FTP Connection Settings


  • Connector not processing any record.
  • Connector is failing with the error : com.plateausystems.connector.api.ConnectorException: com.plateausystems.connector.api.ConnectorException: Problem connecting to SFTP Server. Please check your FTP Connection Settings. Note: "com.jcraft.jsch.JSchException: Auth fail" doesn't always indicate issue with authentication. It could be caused for other reasons such as the connection timing out. (Complete error attached)




SAP SF integrated Bizx LMS


There are configuration missing for FTP connection


you need to configure the details of the ftp from where the connector will pick the file.

This configuration lies in -

1) System Admin - > Configuration

2) System Configuration

3) Connector property file.

4) Click edit the file and find the below properties -


You need to update these properties, this will enable the connector to fetch the files from the ftp specified here

Details of each property is as -

connector.ftp.server - this is your sftp url

connector.ftp.userID - this is login username for sftp

connector.ftp.password - this is the password for the sftp username.

Note - once you put the password in the property and then hit apply changes the password will get encrypted.

** Please go through KBA - 2318341 section 4 for information related to filename and folder. Link to KBA is added in see also section.

See Also

2318341 - LMS Connectors Knowledge Support and Tips

LMS Connectors - Connector Workbooks FAQ

LMS - User Connector - SF run failing caused by Auth fail and Problem connecting to SFTP Server

LMS connector template Download


Connector not processing records, connector failing, connector authentication error , KBA , LOD-SF-LMS-CON , Connectors , Problem


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