Connector did not execute as expected and the following error is reported:
Problem connecting to SFTP Server. Please check your FTP Connection Settings. Note: "com.jcraft.jsch.JSchException: Auth fail" doesn't always indicate issue with authentication. It could be caused for other reasons such as the connection timing out.
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There are, or were, specific configuration missing from FTP connection
You need to review the configuration of the ftp connection
- Navigate to System Administration > Configuration > System Configuration
- Select CONNECTORS configuration and review the below properties:
You need to ensure that the properties configured here will enable the connector to connect and fetch the files from the ftp folder specified
Details of each property is as:
connector.ftp.server - this is your sftp url
connector.ftp.userID - this is login username for sftp
connector.ftp.password - this is the password for the sftp username.
Note - once you put the password in the property and then hit apply changes the password will be encrypted.
Please review KBA 2318341 and section 4 for additional information related to sftp configuration
Connector not processing records, connector failing, connector authentication error, Problem connecting to SFTP Server, Please check your FTP Connection Settings, Auth fail, timing out. , KBA , LOD-SF-LMS-CON , Connectors , Problem