You are creating a Survey and when you try to add a Question you cannot see the type Matrix available for selection.
Reproducing the Issue
- Open Survey XYZ (XYZ represents the Survey ID);
- Go to the Design tab;
- Press "Add";
- In the Question Type field, you cannot find the Matrix option available for selection in the dropdown.
This is expected system behavior.
The Matrix Question Type is only available for Surveys with Category as Satisfaction.
You can only add the Matrix Question Type for a Satisfaction Survey.
KBA , LOD-LE-SUR-DEF , Survey definition = design time , How To