SAP Knowledge Base Article - Public

2414284 - Onboarding Candidate Information Object not Created


  • This article provides information on why the error below is received and candidate is not created in Onboarding Candidate Information
  • Failed to send data to SF: The remote server returned an error: (500) Internal Server Error. Candidate Info object is not found. Cannot proceed with Post PHV. Returning errors

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


SAP SuccessFactors Onboarding

Reproducing the Issue

Scenario 1: Admin Center

  1. In SAP SuccessFactors HCM > Admin Center > Manage Data
    1. Manage Data.png

  2. In Manage Data, locate OnboardingCandidateInfo filter
    2. OnboardingCandidateInfo.png

  3. In the 2nd text box, search for the name of the candidate and no result is found
    3. Search for Candidate.png

Scenario 2: Onboarding Audit Trail

  1. In SAP SuccessFactors HCM > Onboarding
  2. Under the Work Queue, locate the activity of the candidate and click 'Audit Trail' button
    4. Onboarding Work Queue.png

  3. The Audit Trail window will appear; you will see a row with error
    5. Audit Trail.png

  4. Click the error to show the complete detail of the error
    6. Audit Trail.png


  • In the back end of SAP SuccessFactors, the option 'Enable External ATS-ONB-EC Integration' is not turned on under 'Company Settings'


For Customers

  1. Please reach-out to your Implementation Partner who configured your process and reference this KBA. 
  2. In addition, please create an incident in SAP One Support Launchpad for Product Support to check your current configuration.

For Implementation Partners/Consultant

  1. To resolve the error, in the back end of SAP SuccessFactors HCM enable the option 'Enable External ATS-ONB-EC Integration' under 'Company Settings'.


Onboarding, BizX, OnboardingCandidateInfo, OnboardingCandidateInformation, Configuration Error, EC-CandidateCreated, CandidateCreated, EC-PostPHV
EC-PaperWorkDone , KBA , LOD-SF-OBD-INT , Integrations with Onboarding , Problem


SAP SuccessFactors Onboarding all versions