SAP Knowledge Base Article - Public

2413513 - How to Enable Service Agents to Record Absences via an ESS Activity

Symptom

You have one or both of the following requirements:

  • To enable service agents to record their absences via an ESS activity
  • To enable resource managers/project managers to record them from the resource profile

Environment

SAP Business ByDesign

Reproducing the Issue

1. Go to Business Configuration work center
2. Select Implementation Projects view
3. Select Edit Project Scope
4. Go to the Questions step
5. Select Human Resources
6. Select Time and Labor Management
7. Select Time Recording

Resolution

You can scope the below question to enable service agents so record their absences via an ESS activity:

"Do you want your service agents to record absences without any approval workflow using employee self-service?"

Please note that this initiates a lean version of a leave request with the following characteristics:

  • It does not go for approval
  • A specific time type cannot be specified while applying for leave - it uses the SAP standard time type for such leave requests
  • It cannot be set up for collision with time types of other categories, like e.g. productive times
  • It is like an information about service agents unavailability for work and therefore useful from the service agent's availability calendar perspective only

Keywords

employee self service self-service not able unable not possible how to maintain leave request approval agent , KBA , SRD-CC , Cross Components , SRD-HR-TLM , Time and Labour Management , How To

Product

SAP Business ByDesign all versions