SAP Knowledge Base Article - Public

2411129 - Third-Party product Issues - SuccessFactors

Symptom

  • Using third-party product crashes SuccessFactors.
  • Using third-party product log-outs SuccessFactors.
  • Using third-party product not getting data saved on SuccessFactors.
  • Using third-party product not getting data uploaded to SuccessFactors.

Environment

SAP SuccessFactors HXM Suite

Reproducing the Issue

Example: Your Operating System has installed a new security update, which has a bug, or affects certain versions of the product differently, leading to issues with SuccessFactors, such as a system crash when completing an action like saving a file to PDF.

Resolution

If after investigation of SAP Support it is confirmed that the issue is caused by the third-party product, then customers need to reach out to the support of the third-party product, as SuccessFactors cannot supply support for third-party products as this is considered a Consulting and not Support request. (KBA 2706322 - What is Support – What is Consulting: Cloud Solutions)

See Also

 KBA 2706322 - What is Support – What is Consulting: Cloud Solutions

Keywords

SF , Success Factors, Third party products , Supported products, third party software , KBA , LOD-SF-PLT , Platform Foundational Capabilities , Problem

Product

SAP SuccessFactors HXM Suite all versions