SAP BusinessObjects Cloud breaks when email of ADMIN user is changed.
Creating a new user with email firstname.lastname@example.org receives "A user with email email@example.com already exists"
firstname.lastname@example.org receives "258 – insufficient privilege: Not authorized"
email@example.com receives "258 – insufficient privilege: Not authorized"
- SAP BusinessObjects Cloud
Reproducing the Issue
- Log in as ADMIN using email firstname.lastname@example.org
- Remove user with email email@example.com
- Save the change
- Update the email address of ADMIN to firstname.lastname@example.org
- Save the change
- Try to create a new user with email email@example.com and receive "A user with email firstname.lastname@example.org already exists"
- Log out as ADMIN
- Try to log in as email@example.com and receive "258 – insufficient privilege: Not authorized"
- Try to log in as firstname.lastname@example.org and receive "258 – insufficient privilege: Not authorized"
Email of ADMIN user in an active tenant cannot be changed
- Contact SAP Product Support using component LOD-ANA-BI
- Ask to have the email address of the ADMIN user restored to the original
- Ask to have any other failing users repaired
- SAP BusinessObjects Cloud Help portal
- SAP BusinessObjects Cloud Community Network portal
- SAP BusinessObjects Cloud & SAP Digital Boardroom Ideaplace forum (for raising enhancement requests)
- Watch these videos to help start your journey with SAP BusinessObjects Cloud
- SAP BusinessObjects Cloud new user handbook
- SAP BusinessObjects Cloud connecting to on-premise data
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