SAP Knowledge Base Article - Public

2409272 - SAP Marketing Apps not opening in the SAP Marketing Cloud after Upgrade

Symptom

After Release upgrade of SAP Marketing Cloud or after applying a Hotfix some Apps are not opening or some Tiles are not loading in the SAP Marketing Cloud.

Environment

SAP Marketing Cloud

Reproducing the Issue

  1. Log on to SAP Marketing Cloud 
     
  2. Observe that some tiles are not loading
    Observe that some apps cannot be opened
     
  3. The App is not opening - there is either the spinning wheel shown or any of the following Errors:

    KBA browser cache - error while displaying workset.jpg
    KBA browser cache - unexpected error.jpg
     
  4. In the Browser Console you might find the following information:

    UI5 View creation failed - type Error: Cannot read property 'filter' of undefined
    at Object.sap.hpa.cuan.util.getMetadataForSchemaAndEntityTypeName

     

Cause

With the upgrade of the SAP Marketing Release, the MetaData Schema for the OData calls might have changed. The Browser may contain the cached calls, that are failing.

Resolution

Clear the Browser Cache.

IE Browser Cache:

  1. Click on Tools in the left hand menu (or the gear cog on top right) -> Internet Options.
  2. Under the General tab, in the Browsing History, click on Delete.
  3. In the popup, check all the checkboxes except "Preserve Favorites website data".
  4. Click Delete.

Firefox Browser Cache:

  1. Click on the menu button ((3 horizontal bars, top right).
  2. Click on Options.
  3. Under the Advanced tab, select the Network tab.
  4. Under the Cached Web Content, click on Clear Now.

 Chrome Browser Cache:

  1. Click on the menu icon (3 horizontal bars, top right).
  2. Select Tools.
  3. Select Clear browsing data.
  4. On the "Obliterate the following items from:" dropdown, select "the beginning of time".
  5. Select all the checkboxes.
  6. Click on Clear browsing data.

Safari Browser Cache:

  1. From the Safari menu bar, click Safari -> Preferences.
  2. Select the Advanced tab.
  3. Select "Show Develop menu in menu bar".
  4. Click on Develop -> Empty Caches.

Keywords

SAP Marketing Cloud; Hotfix; Release Upgrade Contacts and Profiles; Contacts; Segmentation; Target Groups; Campaign Management; Campaigns; Segmentation and Campaign Configuration; Segmentation Configuration; Export Definitions; Kontakte und Profile; Kontakte; Segmentierung; Zielgruppen; Kampagnenmanagement; Kampagnen; Segmentierungs- und Kampagnenkonfiguration; Segmentierung Konfiguration; Exportdefinitionen; Error while displaying (sub)workset; contact your system administrator. Unexpected Error UI5 View creation failed, Cannot read property , KBA , error , hybris , subset , CEC-MKT-BF , Basic Functions , CEC-MKT-ITC , Installation and technical configuration , CEC-MKT-CPG-UI , Campaign UI , CEC-MKT-DM-CON , Contact / Account UIs , CEC-MKT-EXP , Export Definitions , CEC-MKT-MEM , Content Studio: E-Mails and other messages , CEC-MKT-SEG , Segmentation , CEC-MKT-TG , Target Group , Problem

Product

SAP S/4HANA Cloud 1611 ; SAP S/4HANA Cloud 1702 ; SAP S/4HANA Cloud 1705 ; SAP S/4HANA Cloud 1708 ; SAP S/4HANA Cloud 1711 ; SAP S/4HANA Cloud 1802 ; SAP S/4HANA Cloud 1805 ; SAP S/4HANA Cloud 1808