Customer raises an incident but before someone starts working on it, he/she finds the solution.
- SAP SuccessFactors Recruitement Management
- SAP SuccessFactors Onboarding
- SAP SuccessFactors Recruiting Marketing
- SAP Analytics Cloud
- SAP Career Development Management
Once customers solved the issue themselves, the support engineer may set the incident to Solution Provided.
solution provided, resolved by customer, incident , no issue, solved by customer , KBA , LOD-SF-RCM , Recruiting Management , LOD-ANA-BI , Business Intelligence Functionality, Analytic Models , LOD-SF-OBD , Onboarding , LOD-SF-CDP , Career Development Planning , LOD-SF-RMK , Recruiting Marketing , Problem