SAP Knowledge Base Article - Public

2405928 - Unable to launch Offer approval due to application error

Symptom

When recruiting user tries to launch Offer approval an application error occurs even though the user has correct permissions in the requisition template.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SuccessFactors Recruiting Management

Reproducing the Issue

  1. Go to Recruiting Tab.
  2. Select any requisition.
  3. Go to candidates and select any candidate in the Offer status.
  4. Select Take Action.
  5. Choose Offer Approval.
  6. Error occurs - " An application error occured. Please try again later, or notify support if the issue keeps occurring."

Cause

One of the possible cause for this could be if there is no language selected in Manage Recruiting Languages.

Resolution

  1. Go to Admin Center.
  2. Manage Recruting languages.
  3. Select atleast one language.

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See Also

2560826 - Application Error on Offer Approval

2804245 - Application Error When Opening Offer Approval - Recruiting Management

Keywords

Offer approval error, Success factors, SF, Recruiting, error offer , KBA , LOD-SF-RCM-JOB , Job Postings & Requisitions , Problem

Product

SAP SuccessFactors Recruiting all versions