SAP Knowledge Base Article - Public

2404977 - 'User in Collaborative Step' - appearance under 'Currently with' column, en route folder

Symptom

Under 'Currently with' column in En Route folder 'User in Collaborative Step' value appears for the form.

Environment

Performance Management

Reproducing the Issue

1. Launch form with a C step that has more than one role. 
2. Route the form to C step (form has to appear in the inbox of more than one user)
3. Check the en route folder that contains the form that was moved to C step. 

Results: Value 'User in Collaborative Step' will appear under 'Currently with' column.

Cause

The form is in a C step that is configured more than with one role and currently the form is more than in one user's inbox.

Resolution

This is an Expected Behaviour of the System.

The behaviour when the form is routed to the collaborative step (C-step hereafter):

In this C-step, everyone has access to the form at the same time, and each person can complete their sections at their convenience. Once everyone included in the collaborative step have sent in their forms, the step is complete. The form content is consolidated into a single form, and the form moves to the next step.

"Currently With" field doesn't get affected regardless of whether the form is opened or not.

The label in the "Currently With" column is designed to single user, if it is in the route map's C-Step. If this field would display all the current collaborative users, the layout would be stretched to an unexpected size.

Hence, if the form is in C step, the value for the 'Currently with' column will be populated as 'User in Collaborative Step'.

Keywords

Currently with, C step, route map, collaborative step, roles, User in Collaborative Step, en route folder , KBA , LOD-SF-PM-FRM , Forms & Templates , Problem

Product

SAP SuccessFactors HXM Core all versions