SAP Knowledge Base Article - Public

2404240 - Form lock expires in more than 30 minutes

Symptom

Document form locks with collaborative step takes 120  minutes to expire rather than 30 minutes.

Environment

Performance Management

Reproducing the Issue

Create document with first route steps as C step.

Login or proxy as first user >Open the form>Close without saving any changes.

Login or proxy as second user > Open the form > It returns to login screen after 30 minutes

Login or proxy as second user again> Try to open the form> form still shows as locked

 

Cause

This is expected behavior of the system.

The time to unlock the form has been changed to 120 minutes and it is working as per design

Keywords

KBA , LOD-SF-PM , Performance Management , Problem

Product

SAP SuccessFactors HXM Core all versions