SAP Knowledge Base Article - Public

2403260 - "404 File or Directory not found" error when launching content - LMS

Symptom

  • Content has been successfully imported using the LMS Import Tool
  • Error 404- File or Directory not found encountered when trying to launch the course with the imported content

404 error.jpg

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP SuccessFactors Learning Management System

Reproducing the Issue

Login as user > Go to Learning > Search and Start the course from the learning plan

Cause

  • The 'directory' is missing from the URL prefix.
  • An additional space is added during content import at the end of the URL field in the 'Deployment Location'.

2403260 cause.jpg

  • The URL Path when launching the content does not match what is in the URL Prefix ( extra data between the Customer_e and Self-managed) when a tracing is done

Resolution

  1. Check the Directory field. (Content > Deployment Locations > search and edit the affected deployment location id)
  • The Directory specifies which directory the content will be uploaded to on the content server (icontent).
  • The URL prefix specifies the launch path for the content.
  • The URL prefix must contain the directory as well.

2403260 resolution.jpg

  1. Remove the additional blank space after the folde name in the filename (Content > Content Objects > Search and edit the Launch Method of affected content object)

2403260 resolution2.jpg

  1. Check iContent folder structure path.
  • Confirm the folder path inside iContent server is correct by logging in to the iContent account.
  • Keep in mind that the Content Object Filename is divided in 2 parts: Prefixes (See this note) and Suffixes (iContent Folder Path).
  • Prefixes are always the same*.
  • Suffixes will always vary.
  • Suffixes will always start after prefix part "self-managed/". Everything after the "self-managed/" is related to the iContent folder structure.

In this scenario, the iContent folder structure is: LMS/Prod_Content/Compliance/index.html.

  • Content Object Filename must be: "prefix" + "/LMS/Prod_Content/Compliance/index.html" (e.g. /learning/user/onlineaccess/icontent.do?Course=CUSTOM&url=/self-managed/LMS/Prod_Content/Compliance/index.html)
  • Kindly see folder structure below after successfully logging into the iContent account.

1.jpg2.jpg

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Example scenario 1: If the folder structure and/or "index" file does not exist inside the iContent account, that's why the 404 is being thrown.

  • To resolve this, create the exact folder structure based on the content object's filename or set up a new folder structure and change it in the content object's filename.

Example scenario 2: If the folder structure exists but there are some divergence in the path (additional folders, index file or folder are named differently, etc), that's why the 404 is thrown.

  • To resolve this, include the additional folders inside iContent folder structure or adjust the content object's filename to match what's inside iContent folder structure.

Note:

  • "My folders" folder is not considered for this set up.
  • * - It will vary based on the instance's datacenter.
  • Take into consideration that SAP does not hold any self-managed customer iContent credentials. Even though SAP provide the accounts to customers, it's the customer's responsibility to maintain it.

If The URL Path is incorrect on launching

  • Contact Support providing tracing logs ( or support access user so they can obtian tracing logs) so they can get operations involved. 

See Also

 2381395 - iContent password reset request

Keywords

SF, Success Factors, LMS, learning, 404 File or Directory not found, iContent, filename, structure path, deployment setup, credentials. launch method, directory , KBA , LOD-SF-LMS-CNT , Content , Problem

Product

SAP SuccessFactors Learning all versions