SAP Knowledge Base Article - Public

2402139 - Inactive Contracts Are Not Showing Under the Utilities Work Center

Symptom

The Inactive Contracts have disappeared under the Utilities Work Center

Reproducing the Issue

  1. Go to the Utilities work center.
  2. Click on the local customer search.
  3. Open the Contract XYZ.
  4. Go to Utilities Tab.
  5. Inacivate Contracts are missing

 

Cause

This is the current System Behavior,The UI will only display Contracts that were inactivated within the range of 12 months back

Resolution

This is the current System Behavior,Unfortunatley the system will only show the Contracts in the range described above.

Keywords

KBA , LOD-CRM-EMP , Employee , How To

Product

SAP Cloud for Customer core applications 1702 (old) ; SAP Cloud for Customer core applications 1708 (old) ; SAP Hybris Cloud for Customer 1611 ; SAP Hybris Cloud for Customer 1702 ; SAP Hybris Cloud for Customer 1708