SAP Knowledge Base Article - Public

2400141 - Restoring Deleted Activities - Onboarding 1.0


  • Does the Onboarding application support restoring deleted activities?
  • The Onboarding activity was deleted accidentally and we would like to restore the activity?
  • Onboarding/Offboarding Activity was accidentally deleted from the system and needs to be restored


SAP SuccessFactors Onboarding 1.0 - All Versions


For Live Customer(s), Implementation Partner(s) and Consultant(s)  

A new feature is delivered on June 07, 2019 or B1905 Q2 Release to restore deleted activities. Before, SAP Internal team run a script to restore the deleted activities which took 2-7 days and after the release, this can be done in the back end by support team, SAP certified partners, and consultants. Please reach out to SAP SuccessFactors Cloud Product Support in SAP One Support Launchpad via SAP Expert Chat or Support Incident to request restoration.

In addition, follow the below template when creating an incident and provide the required information.

  • Subject: KBA 2400141 - Restoring Deleted Activities 
  • Component: LOD-SF-OBD-SCR

Problem Description:

  1. BizX Company ID 
    • [Insert affected instance]
  1. Affected Hire/Candidate
    • [Insert affected hire/candidate's name]
    • [Insert screenshot of the issue]
  1. Permission to Restore Activity
    • [Insert approval]
  1. Username for Support Access (Read the agreement below)
    • [Insert Username]
  • May we have your approval for accessing your system environment to continue request? (Reply with your confirmation and username to access, refer to KBA listed below)
  • With your approval, accessing your system environment you agree for the actions we will take below.
    1. Review the data of affected users and compare it to those users who are working as expected.
    2. Capture screenshots/record screen clips of the issue.
    3. Analyze your system configuration
  • To know how to grant support access to SAP Cloud Product Support, please read the full article on 'How to Grant Support Access to SuccessFactors Support Staff' by clicking the reference KBA 2088892.


After a successful restore, System Administrator should manually create OnboardingCandidateInfo object for the newly restored candidate. See KBA 2419074

If OnboardingCandidateInfo is still present in Manage Data > OnboardingCandidateInfo for the affected candidate, no further action is needed for the System Administrator.


For SuccessFactors Onboarding Support 

Please see the Internal Memo of this KBA.


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SAP SuccessFactors Onboarding all versions