SAP Knowledge Base Article - Public

2400090 - Scope of SAP SuccessFactors Cloud Product Support for Onboarding

Symptom

This KB article provides guidance regarding the scope of:

  • Customer System Administrators
  • SAP SuccessFactors Cloud Product Support
  • SAP Certified Partners and Consultants
  • SAP Professional Services

... pertaining to SuccessFactors Onboarding

Environment

SAP SuccessFactors Onboarding

Resolution

There are limitations to the services provided by SAP SuccessFactors Cloud Product Support; however, support can give:

  • Very basic answers to how-to questions
  • Clarify content in KBAs, User Documentation, & the Onboarding User Interface
  • Assistance when the Onboarding product is demonstrating unexpected behaviors

Note: If it is determined a request is not an answer to a specific defined need, but instead the requester lacks basic product training and is trying to get enablement/training via an incident, customers/partners will be redirected to SAP SuccessFactors education options.

IMPORTANT: SAP SuccessFactors Onboarding Support is not responsible for providing detailed explanations of features and how they will affect/change the current business process once implemented. Any queries or concerns relating to a feature needing to be implemented must be directed to a dedicated consultant.

Common requests received via SAP One Support Launchpad, SAP Expert Chat, and SAP Schedule An Expert and coinciding Responsible Parties

Type of Request

Description of Request

Responsible

Related Article(s)

Customer (System Administrator) SAP Product Support SAP Certified Partner/Consultants SAP Professional Services
Super Admin Grant Super Admin Access Request Checkbox_CROSS.gif Checkbox_CROSS.gif Checkbox_MARK.gif Checkbox_MARK.gif 2397304
Reset Onboarding Super Admin User Account Checkbox_CROSS.gif Checkbox_CROSS.gif Checkbox_MARK.gif Checkbox_MARK.gif 2379813
Terminate Super Admin Access Request Checkbox_CROSS.gif Checkbox_CROSS.gif Checkbox_MARK.gif Checkbox_MARK.gif 2157616
Provide SuperAdmin Account specific access Checkbox_CROSS.gif Checkbox_CROSS.gif Checkbox_MARK.gif Checkbox_MARK.gif
SFTP

Creation of SFTP User Account

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Modification of SFTP Folders/Path

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Reset and access of SFTP User Account Checkbox_CROSS.gif Checkbox_CROSS.gif Checkbox_MARK.gif Checkbox_MARK.gif
Ad-hoc Report

Creation of Ad-hoc Report

Reminder! SAP Product Support can provide standard product feature advice and guidance, but it is the customers, SAP Certified Partners, Consultants, and SAP Professional Services responsibility to own data, and the building of reports specific to the customers business needs.

SAP Product Support does not have best practices or training or admin assistance on creating the actual reports as reports can be different for every customer.

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Creation Ad-hoc Report export job schedule via Report Center Checkbox_MARK.gif Checkbox_CROSS.gif Checkbox_MARK.gif Checkbox_MARK.gif
Creation Ad-hoc Report export job schedule via Provisioning Checkbox_CROSS.gif Checkbox_CROSS.gif Checkbox_MARK.gif Checkbox_MARK.gif
Change of Ad-hoc Report export job schedule timings via Provisioning Checkbox_CROSS.gif Checkbox_MARK.gif Checkbox_MARK.gif Checkbox_MARK.gif
Delta Employees Export Creation of Delta Employees Export job schedule via Provisioning Checkbox_CROSS.gif Checkbox_MARK.gif Checkbox_MARK.gif Checkbox_MARK.gif
Change of Delta Employees Export job schedule timings via Provisioning Checkbox_CROSS.gif Checkbox_MARK.gif Checkbox_MARK.gif Checkbox_MARK.gif

Cancellation of Delta Employees Export schedule via Provisioning

Warning! Stopping this schedule job will result to data inconsistency with BizX and Onboarding

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OnStartDateStatusChange Creation of OnStartDate job schedule via Provisioning Checkbox_CROSS.gif Checkbox_CROSS.gif Checkbox_MARK.gif Checkbox_MARK.gif
Change of OnStartDate job schedule timings via Provisioning Checkbox_CROSS.gif Checkbox_MARK.gif Checkbox_MARK.gif Checkbox_MARK.gif

Cancellation of OnStartDate job schedule via Provisioning

Warning! Stopping this schedule job will result to data inconsistency with BizX and Onboarding

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TransferOnboardingGoalsToGM Creation of TransferOnboardingGoalsToGM job schedule via Provisioning Checkbox_CROSS.gif Checkbox_CROSS.gif Checkbox_MARK.gif Checkbox_MARK.gif
Change of TransferOnboardingGoalsToGM job schedule timings via Provisioning Checkbox_CROSS.gif Checkbox_MARK.gif Checkbox_MARK.gif Checkbox_MARK.gif

Cancellation of TransferOnboardingGoalsToGM job schedule via Provisioning

Warning! Stopping this schedule job will result to data inconsistency with BizX and Onboarding

Checkbox_CROSS.gif Checkbox_MARK.gif Checkbox_MARK.gif Checkbox_MARK.gif
Onboarding Employee Portal Enable Employee Portal Checkbox_CROSS.gif Checkbox_MARK.gif Checkbox_MARK.gif Checkbox_MARK.gif
Configure Employee Portal Content Checkbox_MARK.gif Checkbox_CROSS.gif Checkbox_MARK.gif Checkbox_MARK.gif

Disable Employee Portal

Warning! Deactivating this feature will stop users and new hires to access Onboarding Employee Portal

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Onboarding Document Center Enable Document Center Checkbox_CROSS.gif Checkbox_CROSS.gif Checkbox_MARK.gif Checkbox_MARK.gif

Disable Document Center

Warning! Deactivating this feature will disable Document Center access in Onboarding

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Creation of DocCenterStandardExportFeature job schedule via Super Admin Checkbox_CROSS.gif Checkbox_CROSS.gif Checkbox_MARK.gif Checkbox_MARK.gif 2672991
Change of DocCenterStandardExportFeature job schedule  via Super Admin Checkbox_CROSS.gif Checkbox_MARK.gif Checkbox_MARK.gif Checkbox_MARK.gif

Cancellation of DocCenterStandardExportFeature job schedule via Super Admin

Warning! Stopping this schedule job will result to disabling the file export to target destination

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Add/Remove Data Field Filter in Advanced Search of Document Center

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Foundation Import Creation of Foundation Import job via Super Admin Checkbox_CROSS.gif Checkbox_CROSS.gif Checkbox_MARK.gif Checkbox_MARK.gif

Cancellation of Foundation Import job via Super Admin

Warning! Stopping this schedule job will result to data inconsistency with BizX and Onboarding

Checkbox_CROSS.gif Checkbox_MARK.gif Checkbox_MARK.gif Checkbox_MARK.gif
Configuration of FoundationImport and FoundationImportMapping XSLT file Checkbox_CROSS.gif Checkbox_CROSS.gif Checkbox_MARK.gif Checkbox_MARK.gif
Integration of User Sync, Permission Sync, Corporate Structure Sync, and Security Relations Sync Checkbox_CROSS.gif Checkbox_CROSS.gif Checkbox_MARK.gif Checkbox_MARK.gif
CustomNewHireDataExportFeature Creation of CustomNewHireDataExportFeature job schedule via Super Admin Checkbox_CROSS.gif Checkbox_CROSS.gif Checkbox_MARK.gif Checkbox_MARK.gif
Change of CustomNewHireDataExportFeature job schedule via Super Admin Checkbox_CROSS.gif Checkbox_MARK.gif Checkbox_MARK.gif Checkbox_MARK.gif

Cancellation of CustomNewHireDataExportFeature job schedule via Super Admin

Warning! Stopping this schedule job will result to disabling the file export to target destination

Checkbox_CROSS.gif Checkbox_MARK.gif Checkbox_MARK.gif Checkbox_MARK.gif
NewHireDataExportFeature Creation of NewHireDataExportFeature job schedule via Super Admin Checkbox_CROSS.gif Checkbox_MARK.gif Checkbox_MARK.gif
Change of NewHireDataExportFeature job schedule via Super Admin Checkbox_CROSS.gif Checkbox_MARK.gif Checkbox_MARK.gif Checkbox_MARK.gif

Cancellation of NewHireDataExportFeature job schedule via Super Admin

Warning! Stopping this schedule job will result to disabling the file export to target destination

Checkbox_CROSS.gif Checkbox_MARK.gif Checkbox_MARK.gif Checkbox_MARK.gif
E-Verify Creation of Memorandum of Understanding (MOU) for E-Verify Checkbox_MARK.gif Checkbox_CROSS.gif Checkbox_MARK.gif Checkbox_MARK.gif 2421435
Integrating E-Verify Client ID in Onboarding Checkbox_MARK.gif Checkbox_CROSS.gif Checkbox_MARK.gif Checkbox_MARK.gif 2508020
Process Creation, enabling, and configuration of Process (Onboarding, Offboarding, Crossboarding (Internal Hire), and Custom) in Super Admin Checkbox_CROSS.gif Checkbox_CROSS.gif Checkbox_MARK.gif Checkbox_MARK.gif
Adding of Wizard to Process Steps Checkbox_CROSS.gif Checkbox_CROSS.gif Checkbox_MARK.gif Checkbox_MARK.gif

Adding and Removing Index Fields in Super Admin

Note: SAP Product Support only acknowledges request if customer is not engaged with any SAP Certified Partner or SAP Professional Services

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Panels

Creation and configuration of custom panels

This includes the following:

  • Panel Setting 
  • Adding of read-only and input fields
  • Regular and Custom Validators
  • Panel design
  • Adding of Panels to Wizard
  • Import and Export of Panels
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Panel Localization (Standard and Custom) Checkbox_MARK.gif Checkbox_CROSS.gif Checkbox_MARK.gif Checkbox_MARK.gif
DocuSign eSignature
Integration with Employee Central
Mapping of Onboarding keys to Employee Central Fields Checkbox_MARK.gif Checkbox_CROSS.gif Checkbox_MARK.gif Checkbox_MARK.gif
Integration with Recruiting Initial configuration of Recruiting and Onboarding Integration Checkbox_MARK.gif Checkbox_CROSS.gif Checkbox_MARK.gif Checkbox_MARK.gif
Setup Onboarding Integration Checkbox_MARK.gif Checkbox_CROSS.gif Checkbox_MARK.gif Checkbox_MARK.gif
Integration with 3rd party ATS  Configuration of 3rd party Integration Checkbox_CROSS.gif Checkbox_MARK.gif Checkbox_MARK.gif
API's Implementation/Configuration of API connections with the ONB/OFB System. Checkbox_CROSS.gif Checkbox_CROSS.gif Checkbox_MARK.gif Checkbox_MARK.gif
API integration consultation and best practices. Checkbox_CROSS.gif Checkbox_CROSS.gif Checkbox_MARK.gif Checkbox_MARK.gif
Pre-Day 1 Enable/Disable Pre-Day 1 feature in Preview/Test Environment Checkbox_CROSS.gif Checkbox_MARK.gif Checkbox_MARK.gif Checkbox_MARK.gif
Enable /Disable Pre-Day 1 feature Production - Only if the feature has been Enabled/Disabled in Preview first and the Customer confirms that they are happy with the new behaviour and how it affects the process of their system.  Checkbox_CROSS.gif Checkbox_MARK.gif Checkbox_MARK.gif Checkbox_MARK.gif
Enable/Disable "Use the same user ID for Pre-Day 1" in Preview/Test system Checkbox_CROSS.gif Checkbox_MARK.gif Checkbox_MARK.gif Checkbox_MARK.gif 2381754
Enable/Disable "Use the same user ID for Pre-Day 1" in Production system - Only if the feature has been Enabled/Disabled in Preview first and the Customer confirms that they are happy with the new behaviour and how it affects the process of their system. Checkbox_CROSS.gif Checkbox_MARK.gif Checkbox_MARK.gif Checkbox_MARK.gif

New Hire Activity

Disable the New Hire Activity or Hiring Manager Activity Feature Checkbox_CROSS.gif Checkbox_MARK.gif Checkbox_MARK.gif Checkbox_MARK.gif 2324873

Data Retention Management Onboarding

Enable Data Retention Management Onboarding Purge Checkbox_MARK.gif Checkbox_CROSS.gif Checkbox_MARK.gif Checkbox_MARK.gif 2638035

Onboarding Notifications

Creation/ Modification of Custom Onboarding Notifications Checkbox_MARK.gif Checkbox_CROSS.gif Checkbox_MARK.gif Checkbox_MARK.gif

Onboarding Refresh Request

If a customer is actively engaged with a Partner.

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2630586

2278276

If a customer is not engaged with a Partner.

Checkbox_CROSS.gif Checkbox_MARK.gif Checkbox_CROSS.gif Checkbox_CROSS.gif  2630586 
Post Refresh Configuration

If the refresh request JIRA was raised by the Partner.

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If the refresh request JIRA was raised  by ONB Support. Checkbox_CROSS.gif Checkbox_MARK.gif Checkbox_CROSS.gif Checkbox_CROSS.gif

See Also

  • KB article 2149831 - SAP Professional Services / SAP Certified Partner / SAP Account Management Team [SuccessFactors Cloud]
  • KB article 2706322 - What is Support – What is Consulting: Cloud Solutions

Keywords

Best Practices, Pre-Day 1, Consultation, Request, Super Admin, sf, success factors, ONB, OBD, on boarding , KBA , integration out of scope , change request onboarding , LOD-SF-OBD-SCR , Software Changes, Services, Provisioning etc. , How To

Product

SAP SuccessFactors Onboarding all versions