SAP Knowledge Base Article - Public

2399782 - User cannot withdraw from past Class and Classes assigned by an admin

Symptom

If a Class is assigned by an admin and/or has passed the registration cutoff date, the user cannot initiate a withdrawal from the scheduled offering.

Environment

SAP SuccessFactors Learning

Reproducing the Issue

  1. Create a Class and assign a registration cutoff date.
  2. As an admin, enroll a user to the Class.

-OR-

  1. User self-register into Class and wait till the Registration cutoff date has passed.

Cause

Expected system design behavior

Resolution

Rules to consider when a user withdraws from a Class:

  1. Users cannot withdraw if the Class was assigned by an admin. They can only withdraw if the Class was self-assigned.
  2. Users will not be able to withdraw from registrations that have passed the cutoff date. Once the registration date has passed, it freezes any action from the user and only the LMS Admin can make any changes to enrollment past the the registration cutoff date.

See Also

  • 2451262 - Manager cannot withdraw subordinate from registered schedule offering - LMS
  • 2582780 - LMS: Withdraw button showing when the withdraw cut-off date is in the past. 

Keywords

sap, success, factors, successfactors, sf, lms, learning, Remove, Withdraw, Scheduled Offering, schedule, Self-Withdraw, Self-Remove, cannot, unable, can't, Past, class, Admin, assigned , KBA , LOD-SF-LMS-SCH , Scheduled Offerings , LOD-SF-LMS , Learning Management System , Problem

Product

SAP SuccessFactors Learning all versions