SAP Knowledge Base Article - Preview

2399199 - How to use the Draft Incidents function on the SAP ONE Support Launchpad


  • Cannot create/find/edit/delete/send draft incidents
  • Draft version of incidents
  • Draft incidents disappear after being sent to SAP
  • Cannot save 'Reply to SAP' as draft in 'Customer Action' status 
  • Where to find the draft version of the incidents



  • SAP Support Portal
  • SAP ONE Support Launchpad


incident, draft incident, draft version of support incident , KBA , XX-SER-SAPSMP-IBX , Service Channel (Inbox) , XX-SER-SAPSMP-LAUNCH , SAP Support Portal Launchpad , XX-SER-SAPSMP-SUP , Support Applications , How To

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP ONE Support launchpad (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.