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2397825 - Information Required for B2B Add-on Issues by SAP Product Support

Symptom

This Knowledge Base Article will outline the information that is required in all B2B incidents for the incident processing for SAP Product Support. These details are mandatory for any issue and can help in speeding up the required analysis time.


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Environment

  • SAP enhancement package 1 for SAP NetWeaver Process Integration 7.1 >= SP08
  • SAP NetWeaver 7.3 >= SP05
  • SAP enhancement package 1 for SAP NetWeaver 7.3
  • SAP NetWeaver 7.4
  • SAP NetWeaver 7.5
  • SAP Process Integration, business-to-business add-on
  • SAP Process Integration 2.0, business-to-business add-on 

For more information check SAP Note 1695522 - Compatibility Matrix:PI-B2B Add-On 1.0 or SAP Note 2709410 - Compatibility Matrix:SAP Process Integration business-to-business add on 2.0

Product

SAP NetWeaver 7.3 ; SAP NetWeaver 7.4 ; SAP NetWeaver 7.5 ; SAP NetWeaver Process Integration, business-to-business add-on 1.0 ; SAP Process Integration 2.0, business-to-business add-on ; SAP enhancement package 1 for SAP NetWeaver 7.3 ; SAP enhancement package 1 for SAP NetWeaver Process Integration 7.1

Keywords

Process Integration 7.10, PI 7.10, Process Integration 7.11, PI 7.11, Process Integration 7.30, PI 7.30, Process Integration 7.31, PI 7.31, Process Orchestration 7.4, PI 7.4, PO 7.4, Process Orchestration 7.5, PI 7.5, PO 7.5, NetWeaver, XI , AEX, B2B Add-on, B2B Add-on 2.0, Business-to-business Add-on, Business-to-business Add-on 2.0, AS2, OFTP, X400, EDI, EDISeparator, EDIFACT, EANCOM, ANSI X.12, Tradacoms, Odette, VDA, Plain , KBA , BC-XI-CON-B2B , B2B , BC-XI-CON-B2B-AS2 , Applicability Statement Protocol Adapter , BC-XI-CON-B2B-CGT , Content Generator Toolset , BC-XI-CON-B2B-ESP , Electronic Data Interchange Separator , BC-XI-CON-B2B-ICP , Integration Cockpit , BC-XI-CON-B2B-MOD , EDI Modules - Plain Text, Archiving, etc. , BC-XI-CON-B2B-OFT , Odette File Transfer Protocol Adapter , BC-XI-CON-B2B-X40 , X.400 Protocol Adapter , BC-XI-IBD-B2B-CNT , Content , BC-XI-IBD-B2B-EXC , Electronic Data Interchange XML Converter , BC-XI-IBD-B2B-MF , Electronic Data Interchange Mapping Functions , BC-XI-IBD-B2B-NMR , Electronic Data Interchange Number Range Generator , How To

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