SAP Knowledge Base Article - Preview

2396992 - Upgrade Management Tool does not start / open when starting via the UMT shortcut

Symptom

  • Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

  • UMT fails to open when clicking on the UMT shortcut - there is no response
  • javaw.exe does not start in Task Manager
  • Process Monitor trace shows no output (https://technet.microsoft.com/en-us/sysinternals/processmonitor.aspx) when filtered on javaw.exe


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Environment

  • SAP BusinessObjects Business Intelligence Platform 4.x (BI 4.0 / 4.1 / 4.2)
  • Windows
  • Upgrade Managment Tool (UMT)

Keywords

KBA , BI-BIP-UMT , Upgrade management tool , Problem

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