SAP Knowledge Base Article - Public

2396085 - iContent Launch URL Prefix for each datacenter to be used in Deployment Location

Symptom

  • The URL prefix needed to be used in the Deployment Location differs between data centers
  • This KBA covers which URL prefix is needed depending on the datacenter the LMS is on

Environment

SAP SuccessFactors Learning

Learning Management System

Resolution

Below are the URL Prefixes for each respective Datacenter:

Datacenter Launch URL Prefix
DC2   /learning/user/onlineaccess/icontent.do?Course=CUSTOM_eu&url=/self-managed/
DC8

  /learning/user/onlineaccess/icontent.do?Course=CUSTOM&url=/self-managed/

From all new DC8 customers (provision from 12th March 2018) need to use url prefix as -  /learning/user/onlineaccess/icontent.do?Course=CUSTOM_1&url=/self-managed/

There would be no change to the customers using icontent provisioned before 12th march 2018.

DC10   /learning/user/onlineaccess/icontent.do?Course=CUSTOM_apac&url=/self-managed/
DC12

  /learning/user/onlineaccess/icontent.do?Course=CUSTOM_eu&url=/self-managed/

On July 2019 DC12 customers were migrated to use /learning/user/onlineaccess/icontent.do?Course=CUSTOM_rot&url=/self-managed/ which should be used in the deployment locations.

See KBA 2727878 & 2818144 for more changes to server hostname as well.

DC15   /learning/user/onlineaccess/icontent.do?Course=CUSTOM_sha&url=/self-managed/
DC17   /learning/user/onlineaccess/icontent.do?Course=CUSTOM_can&url=/self-managed/  
DC18   /learning/user/onlineaccess/icontent.do?Course=CUSTOM_ru&url=/self-managed/
DC19   /learning/user/onlineaccess/icontent.do?Course=CUSTOM_br&url=/self-managed/ 
DC22

 /learning/user/onlineaccess/icontent.do?Course=CUSTOM_dub&url=/self-managed/

DC23

 /learning/user/onlineaccess/icontent.do?Course=CUSTOM_ryd&url=/self-managed/

DC55  /learning/user/onlineaccess/icontent.do?Course=CUSTOM_fra&url=/self-managed/
DC44  /learning/user/onlineaccess/icontent.do?Course=CUSTOM_sgp&url=/self-managed/
DC41 /learning/user/onlineaccess/icontent.do?Course=CUSTOM_useast&url=/self-managed/
DC47

/learning/user/onlineaccess/icontent.do?Course=CUSTOM_can_1&url=/self-managed/

Note: If you do not see a Data Center listed here, there is no iContent server on that DC  (Ex: DC4 does not have an iContent server)

See Also

  • 2416189 - How to setup and use iContent with SuccessFactors Learning instance - [LMS]
  • 2727878 - DC12 iContent SFTP Rollout by Operations Team
  • 2818144 - DC12 Customers unable to connect to iContent FTP Host

Keywords

Deployment location URL Prefix, CUSTOM, CUSTOM_1, CUSTOM_eu, CUSTOM_rot, CUSTOM_apac, CUSTOM_sha, CUSTOM_br, CUSTOM_can, CUSTOM_ru, CUSTOM_br, CUSTOM_dub, CUSTOM_ryd, CUSTOM_fra, CUSTOM_sgp, CUSTOM_useast, CUSTOM_can_1 , KBA , LOD-SF-LMS-PCM , iContent , LOD-SF-LMS-CNT , Content , How To

Product

SAP SuccessFactors Learning all versions