SAP Knowledge Base Article - Public

2396028 - Activities are getting reassigned to another user after moving from one step to another - Onboarding

Symptom

When an HR manager or Corporate Representative picks up an activity on PHV/NES the activity is reassigned to another Corp.
Rep when the candidate moves from PHV - NES or NES - Orientation Step.

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Pick up an activity on the Onboarding Dashboard from PHV or NES.
  2. When you reach the next Step the activity is assigned now to a different Corp. Rep. not to the one who picked up the activity

Cause

Assignee Options are assigned in the Process under Step 2 and Step 3 in Super Admin

Resolution

  1. Logon to Super Admin > Processes
  2. Select the process you are having an issue
  3. Click Step 2 > Assign Options > check if there are any assignee options if there are, make sure to delete it
  4. Do the same thing for Step 3
  5. When you pick up now an activity it will remain in your action, unless someone picks it up

Keywords

Assignee Option, Assignee, reassign, Onboarding Activities , KBA , LOD-SF-OBD-ADM , Admin Tools, Settings, Permissions , Problem

Product

SAP SuccessFactors Onboarding all versions